Help Please ..

2 replies [Last post]
blackghost's picture
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Joined: 02/19/2012
Posts: 135
Points: 3939

Can some help me out.
first i can't see my comments which are important
second i can't get in the shop
Can't get V I P or breed or points

starfish's picture
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Joined: 08/03/2010
Posts: 948
Points: 1340
Here is the Support Link
unityman's picture
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Joined: 04/22/2012
Posts: 327
Points: 33270
Mike talked with Blackghost

Mike talked with Blackghost directly, so just to update others who may have the same issue:

Since some recent backend changes a few users have a problem where they are treated like not being logged in while being logged in.
It may not be immediately obvious since they can still access many of the features, but for some features like when trying to buy points or access certain VIP functionality they get an Access Denied page shown as if not logged in.
Those users then also can't use the desktop client fully as the same issue is up there, too making some buttons not show up.
The team will work on addressing it as quickly as possible.


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