(Resolved) Nothing but trouble so far..

dirkstar's picture
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(Resolved) Nothing but trouble so far..

I just bought the win version of the game. I installed the file and it didn't change anything for me. I looked on these forums to find one solution was to delete all files and reinstall. Now i can't login to register and i have 0 horses on files and came up with quite a few errors. I really about sick of messing with this.

So 1. What do i need to get the program to register? I've already changed my pw on the website and this doesn't seem to work.

2. Is my login my e-mail or the login I picked?

3. How do I access my VIP horses.....i can find nothing on this.


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puddles's picture
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VIP MemberUser Tournament WinnerCommunity AdministratorInaugural Community MemberMike Calderone, Co-founder
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Support is here to help

The support team has sent you a email to help ASAP.

Your log in is your user name (you picked).
VIP horses are sent monthly.

What ever the issue you are having we are sure it is a simple fix we just need more details. You can send a email to support@horseracegame.com and we will get the issue handled in minutes. We do not like our customers not taken care of ASAP.

Thanks for joining our horse racing Game.

If your issue is not resolved ASAP please just send me a private message.

Thanks
Mike

paulcouture's picture
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VIP MemberCommunity AdministratorInaugural Community MemberPaul Couture, Webmaster
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Resolved

Dirkstar - thanks for the call hope we cleared up all the confusion. To help others in the future:

1. The username and password you use to log into this site are the username and password combination you use to register the game.

2. When upgrading the VIP - the game does not have to be reinstalled. The game will detect your status and change accordingly.

3. VIP horses can be downloaded and installed from the "My Account" page by clicking on the "Files" tab and you will see the files available to you. VIPs will be given access to the current VIP horse file instantly when they register, and when the new monthly VIP horse file is release it will be added to your account automatically and you will receive a private message notifying you that it is available.

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