Alright, I emailed support, and I did what they told me to do, however I got no results.
I was a previous user of the old version of the game. When I logged on the other night, it told me that there was a new version of the game available! I was like cool. So I downloaded it, and the first thing I went to do was create me silks. However, when I got there it told me that "silksapp.exe has encountered a problem and needs to close." I also sometimes get this when I open up the game file. Now, I went on to the tournament schedule and tried to join a jockey tournament and when I go to sign up for the tournament it says: "It seems you do not have the correct version of the game. This feature will be available with the new version of the game which will be avaiable shortly."
Now, I have uninstalled and reinstalled the game about 5-10 times, I have checked my firewall, I have even restart my computer, I have restored my computer to an earlier date and still nothing is happening. Now, when I use my 2nd desktop (which is my roomates computer) I am able to download the game and play it just fine! So, does anyone have any suggestions as to what I should do next? Is there a way for me to get a hard copy of the game?
Thanks for your help everyone! It is greatly appreciated!