Game doesnt restart

flyinggogo's picture
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Game doesnt restart

Ok, I start the game up and everything works fine untill after i run a race, then nothing happens. The result screen doesnt appear, and i have to end process to shut it down from task manager. I've run 400+ races, and now this is happening. Do i just need to reinstall it?


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puddles's picture
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VIP MemberCommunity AdministratorInaugural Community MemberMike Calderone, Co-founder
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Horse racing support issue for virtual horse game

This is a support issue not really a issue for the horse racing community . I would email supoport@horseracegame.com att Paul.
Four the virtual horse racing game to just stop running is very starnge . there can be 20 different reasons and a lot of them would be releated to you computer not the horse game. if you connect horse race game support I am sure they can help.
If you uninstall and reinstall the computer horse racing game you will lose all the pp data on all the race horses you have built up . This shouldnot be done unless you back up the horse racing game data base first. Please connect support .

paulcouture's picture
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VIP MemberCommunity AdministratorInaugural Community MemberPaul Couture, Webmaster
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Sounds like a firewall issue

Flyinggogo, this sounds like a firewall is blocking the results posting to the community. Can you double-check that your firewall software is not blocking horseraceatl.exe from accessing the Internet - the windows firewall normally only needs and exception for that program, we have found that McAfee Internet Security also usually requires adding the following sites/IP-Addresses to your trusted sites:

horseracegame.com
horseracefiles.com
74.54.74.230
74.54.74.227

If those solutions don't fix the problem, send an e-mail to support@horseracegame.com and we will use our remote support solution to work through the issue with you. Please include your phone number and best time to call (along with the timezone you are in.)

--
If you are thinking you are winning. Resistance is victory.

flyinggogo's picture
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Joined: Jun 28, 2008
Points: 29,083
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Thanks for the Help

Well through no doing of my own, it appears that the game is working again. I just want to say thank you for everyones help, and i am sorry if i posted this in the wrong place. I will hit up the support email in the future.

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