We seem to have a problem with receiving races to the desktop client extension from recently ended tournaments. The program should automatically be sending you the races you have participated in if you have the desktop client extension (the old game on your computer). This way, all you would have to do is click the Update My Trainer Game Races once a day or after the races are run and they would be sent to you.
In the meantime, until we resolve this issue, there are two things you can try. As the races end, go to the recently ended races page, find the race you want, open the page (don’t worry, you won’t see the result) and then click on the link right under the picture to have the race sent to your desktop client extension. You should then be able to go to your game (desktop client extension), open it and click on Update Trainer Game Races and receive your races.
If you’re still having issues, go to your profile page in the community and look for the Resend Races request tab. It’s above your profile picture to the right. There you can choose any race and have it resent to your game. If you’re still having issues, please send that information to email@example.com.
There are a whole bunch of little issues we are working on, including increasing the site speed. We have a plan, but it is going to take up to two weeks, maybe three, to get the speed where we want it. Something went wrong in the migration and we’re dealing with it.
I have also seen some great suggestions from players on how certain horse data should be available. From these suggestions, we are coming up with three or four emergency development ideas that will give us three or four pieces of content to make managing your stable a little easier. I hope to have this available over the next few weeks. There will be plenty of time for other suggestions. I just want to deal with things that are critical right now and that affect the convenience of play at the highest level.
The chat module will not be available for at least two weeks. It was conflicting with our server. Once the server issue is fixed, then this will be re-implemented.
Please send any issues to firstname.lastname@example.org. I will not be able to get back to people in a timely due to my current workload. When I do read your messages, 90% of the time they will end up at support anyway. If you’re posting issues in the forum, they may or may not get read by management. It’s always good to publish issues because other players may know the answer, but it’s more important to get your questions and concerns into the hands of support.
This is definitely not the smoothest launch, but I guarantee that within the next 30 days, every issue will be resolved and more enhancements to make things easier will be implemented.