First, let me apologize for the issues that we have encountered the first few days. We are hoping to have stability here very shortly. This was a major undertaking for us – a lot of changes, and apparently we weren’t prepared for all of it.
What I’m concerned about is players not understanding what we’ve done. For any player who joined us prior to the change, there is no change – just a nicer-looking community, easier navigation that you will adapt to after a few days. Yes, you now have the ability to watch races right on the website, but you can continue to watch those races, just like you’ve done since day one, in your desktop client extension - that’s what it’s called\). You can call it your game, your computer game – we call it the desktop client extension. Remember, for new players, they do not install the game first – they sign up through the website. The desktop client extension is optional. For the old players, it’s part of your original signup process. All we have done is bring two worlds together. NOTHING EXCEPT DESIGNS AND LOOKS AND AN EASIER INTERFACE HAS CHANGED FOR OLD PLAYERS. You can play the game exactly the way you played it always, watch all the races from your computer (desktop client extension) and never watch a race in your browser. It’s all up to you. Again, nothing has changed.
If you’re an old player (jointed prior to the new website), don’t get nervous, don’t be scared. Once the website speed stabilizes, you’ll find your way around the site very quickly and you will enjoy a simplistic user interface. Breeding horses, entering races, claiming horses, watching races from your computer (desktop client extension), horse files, prebuilt races, jockeying for points is all the same.
If you have questions, ask other players, ask Support. We’re all here to help.
Well, since this new upgrade has happened, I'm missing 2 horse files and their not in my desktop client game or available to download on the file tab! I need this resolved and can't get an answer from anyone!
Well, since this new upgrade has happened, I'm missing 2 horse files and their not in my desktop client game or available to download on the file tab! I need this resolved and can't get an answer from anyone!
Well, since this new upgrade has happened, I'm missing 2 horse files and their not in my desktop client game or available to download on the file tab! I need this resolved and can't get an answer from anyone!
Horse files should have nothing to do with the upgrade but with that said just contact support@horseracegame.com and they will help you out for sure. They will make sure you have what you paid for
Thanks
So far im trying to send the races to trainer races and ive been unable to do it. How is done? i think im clicking the rigth option and is no fuctioning. The new visual is great, kind of slow now, but great. thk
Hi, abogado -
If you mean you're trying to send races to your client to view, yes, it is an issue and we're looking into it. Also, the site will be much faster within the next couple of weeks as I've said in several posts. Lots of little issues we're working on, some great ideas that have been suggested and will be implemented - the team is very busy at work.
Check your performance ratings for your current horses. Cloud509 made a comment that the performances had changed (suggested workouts). I went to the first three of my horse, that have been running, and ALL THREE Have different performance ratings now. I don't have a clue as to how to train them now. Why would they change? Do I continue to train them the way they used to be or do I switch 3 and 4 year old horses to the new performance ratings?
Puddles - How do we train now? Stick with the old or switch to the new suggested workouts?
We are looking into these issues as fast as we can . I hope to have feed back in 2-3 days for everyone
The following issues were brought to our attention. One was the changing of performance reports. This only affects horses that were born prior to the migration whose original performance report was sent via private message and additional performance reports are being requested through the Stable page. Certain factors in the performance reports are different. Though the technical explanation is complex, the answer is simple. Your original performance report is providing you the valid information on your horse. The secondary report that is coming up on the Stable page is not correct. Again, this only affects horses born prior to the migration. Somehow during the migration, certain tables related to the performance report specifically for a group of these horses was changed. With this said, this has absolutely no affect on the horse stats. In other words, when you breed a horse, the statistics for the horse are kept on a separate server. That server is never seen by the users. That server with all the horse statistical data (including courage traits and consistency traits ) has not been touched. So, if you feel you’re getting a performance change out of your horse, that is totally related to a change that would have occurred as part of that horse’s life cycle.
We cannot do anything about this performance report issue. It will have to work its way out of the system. Again, the original performance report you received is the one you need to work with, for at least these particular horses.
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