Some players may be experiencing problems sending us emails. Yesterday, we changed one of our server configurations and along with it one of our IP addresses. For some players, the IP address would have propagated instantly, but for others, it can take 24 to 48 hours. If you are having a support issue and want to make sure we receive it, it is best to send a private message to mommalee841 – or, send a private message to mommalee841 and an email to support@horseracegame.com.
This issue is probably only affecting one out of ten emails to support, but we want everyone to have a backup plan just in case.
... for posting this.
Just little things and you post to let us know. I'm appreciative, as are the other players, I'm certain.
First i am not being a smart *ss. I was just wondering what happened to our twice weekly updates about the Update. To be repetive communication, communication, communication. I think the flow was lost , we still want and need to know what is being fixed and what is still being worked on. Right now i feel as if I am in a dark cave with a flash light with dead batteries. Well that's all . Oh and thanks for writing more tourney's, it was getting kinda thin.
This issue has been resolved. Just make sure, when you're sending emails to support, you are entering the address correctly - support@horseracegame.com. Also, the web form is now working again, but you must fill out all the fields. We cannot be responsible if the information is not filled out correctly.
There are more details on this issue in my most recent update that has just been published.
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